At 32jl, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how it is used and stored, and what rights you have over your own information. We believe transparency builds trust — and trust is the foundation of everything 32jl stands for.
Last updated: January 2026 | Applies to all 32jl accounts and platform interactions
Summary: 32jl collects only the personal data necessary to operate your account, process payments, comply with legal obligations, and improve your experience on the platform. We do not sell your personal data to third parties. You have the right to access, correct, and request deletion of your data at any time by contacting our support team.
This Privacy Policy ("Policy") describes how 32jl ("32jl," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from individuals ("you," "Player," or "User") who access or use the 32jl online casino and sports betting platform at https://32jl.net, including its mobile-optimised versions and all associated services (collectively, the "Platform").
This Policy applies to all personal data processed by 32jl in connection with the Platform, regardless of whether you are a registered player, a visitor browsing the site, or a person who contacts 32jl's support team. By using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Policy should be read alongside 32jl's Terms & Conditions, which govern your use of the Platform more broadly. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
32jl collects the following categories of personal data:
32jl collects personal data through the following means:
32jl processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration & identity data |
| Age and identity verification (KYC) | KYC documents, date of birth |
| Processing deposits and withdrawals | Financial & transaction data |
| Delivering and improving games and features | Gaming activity, technical data |
| Anti-money laundering (AML) compliance | KYC data, transaction data |
| Fraud detection and prevention | Technical data, transaction data |
| Responsible gaming monitoring | Gaming activity, responsible gaming tool usage |
| Customer support and dispute resolution | Communications data, account data |
| Marketing and promotional communications (with consent) | Email address, gaming preferences |
| Legal and regulatory compliance | All categories as required |
32jl processes your personal data on the following legal bases:
32jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:
32jl engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection and AML screening services, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually bound to process your data only on 32jl's instructions and to maintain appropriate security standards.
32jl may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under Philippine anti-money laundering legislation and applicable gaming regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of 32jl's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that result from it.
32jl may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.
No data sales: 32jl will never sell your personal data to advertisers, data brokers, or any other commercial third party. Your information exists solely to support your experience on the 32jl Platform and to meet our legal obligations.
32jl retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity verification documents | Duration of account + 5 years after closure |
| Financial transaction records | Duration of account + 5 years after closure |
| Gaming activity logs | Duration of account + 3 years after closure |
| Customer support communications | 3 years from date of communication |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / device logs | 13 months on a rolling basis |
Where retention beyond these periods is required by a specific legal obligation, court order, or ongoing investigation, 32jl will retain the relevant data until that obligation is satisfied. Upon expiry of the applicable retention period, data is securely deleted or anonymised.
32jl implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While 32jl takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 32jl immediately if you suspect any unauthorised access to your account.
32jl uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and support security functions. The following types of cookies are used:
These cookies are essential for the Platform to function. They enable core features such as session management, login authentication, and security checks. These cookies cannot be disabled without affecting Platform functionality.
Functional cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on each visit.
32jl uses analytics tools to understand how players interact with the Platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and anonymised form to improve the Platform experience for all Filipino players.
You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the 32jl Platform. Strictly necessary cookies cannot be disabled via browser settings as they are required for the Platform to operate securely.
As a player on the 32jl Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact 32jl's support team via live chat or by emailing [email protected].
32jl will respond to all data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reason for it.
The 32jl Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine regulations governing casino-style gambling. 32jl does not knowingly collect personal data from individuals under the age of 21. If 32jl becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.
If you believe that a minor has registered an account on the 32jl Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
32jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the 32jl Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 32jl handles your personal data, please reach out to our support team through any of the following channels:
32jl is committed to resolving all privacy-related enquiries promptly and transparently. We aim to respond to all written requests within two (2) business days.
Every connection to 32jl is secured with TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text — ever.
32jl will never sell your personal data to advertisers or data brokers. Your information is used solely to operate your account and meet our legal obligations — nothing more.
Our identity verification process protects you as much as it protects the platform. KYC keeps fraudsters out and ensures your winnings are always paid to the right person.
Access, correct, or request deletion of your personal data at any time. 32jl's support team is available 24/7 to handle data rights requests from Filipino players.
32jl uses cookies only for essential platform functions, your preferences, and anonymised analytics. No hidden tracking, no third-party ad profiling on your gaming activity.
32jl's data practices are designed to meet applicable Philippine data protection standards. We take our legal obligations seriously so you can play with complete peace of mind.
Thousands of Filipino players across Manila, Cebu, Davao, and Quezon City trust 32jl with their data every day. Join them and experience a secure, fair, and entertaining online casino — backed by a privacy policy you can actually understand. Must be 21 or older to play.